Question 1

What is Clean Fix Jax and what services do you offer?

Accepted Answer

Clean Fix Jax is a professional cleaning company based in Jacksonville, Florida, offering over 44 cleaning services for residential and commercial clients. Our services range from standard house cleaning and deep cleaning to specialized services like post-construction cleanup, carpet cleaning, and pressure washing. We serve Duval, Clay, St. Johns, Nassau, and Baker counties.

Question 2

How long has Clean Fix Jax been in business?

Accepted Answer

Clean Fix Jax has been proudly serving the Jacksonville metro area since 2009. With over 15 years of experience, we have built a reputation for reliable, high-quality cleaning services throughout Northeast Florida. Our long-standing presence reflects our commitment to customer satisfaction and community trust.

Question 3

Is Clean Fix Jax a locally owned company?

Accepted Answer

Yes, Clean Fix Jax is 100% locally owned and operated in Jacksonville, Florida. Our founders live in the community we serve, and we take pride in supporting local businesses and hiring local residents. Being locally owned means we understand the specific cleaning needs of Northeast Florida homes and businesses.

Question 4

How large is your cleaning team?

Accepted Answer

Clean Fix Jax employs a team of over 60 trained cleaning professionals across Northeast Florida. Our team size allows us to handle everything from single-room apartments to large commercial facilities. Each team member is fully vetted, trained, and supervised to ensure consistent quality on every job.

Question 5

Do you guarantee your cleaning work?

Accepted Answer

Absolutely. We offer a 100% satisfaction guarantee on all our cleaning services. If you are not completely satisfied with any aspect of our work, simply contact us within 24 hours and we will re-clean the area at no additional charge. Your satisfaction is our top priority and the foundation of our business.

Question 6

Is Clean Fix Jax licensed to operate in Florida?

Accepted Answer

Yes, Clean Fix Jax is fully licensed to operate as a professional cleaning company in the state of Florida. We maintain all required business licenses at the state, county, and municipal levels. Our licensing is current and verifiable, giving you confidence that you are working with a legitimate, compliant business.

Question 7

What types of insurance does your company carry?

Accepted Answer

Clean Fix Jax carries comprehensive insurance coverage including general liability insurance ($2 million aggregate), workers' compensation insurance, commercial auto insurance, and a surety bond. This protects both our clients and our employees in the unlikely event of an accident or property damage during service.

Question 8

What areas do you serve in Northeast Florida?

Accepted Answer

We serve five counties in Northeast Florida: Duval County (including Jacksonville, Jacksonville Beach, Neptune Beach, and Atlantic Beach), Clay County (including Orange Park and Middleburg), St. Johns County (including St. Augustine and Ponte Vedra Beach), Nassau County (including Fernandina Beach and Amelia Island), and Baker County (including Macclenny).

Question 9

What types of properties do you clean?

Accepted Answer

We clean a wide variety of properties including single-family homes, apartments, condos, townhomes, offices, retail spaces, restaurants, medical facilities, churches, schools, hotels, industrial warehouses, and more. Our 44+ service types cover virtually every residential and commercial cleaning need in the Jacksonville area.

Question 10

How do I book a cleaning service with Clean Fix Jax?

Accepted Answer

Booking is easy — you can call us at 30545785955, email info@cleanfixjax.com, or use our online booking form on our website. We offer free estimates and can typically schedule your first cleaning within 24-48 hours. Our friendly staff will help you choose the right service for your needs and budget.

Question 11

What quality standards does Clean Fix Jax follow?

Accepted Answer

We follow a rigorous 50-point quality checklist for every cleaning job, ensuring no detail is overlooked. Our supervisors conduct random spot-checks, and we use a color-coded cloth system to prevent cross-contamination. We also adhere to ISSA (International Sanitary Supply Association) cleaning standards for both residential and commercial properties.

Question 12

Does Clean Fix Jax hold any professional certifications?

Accepted Answer

Yes, our team holds certifications from the ISSA (International Sanitary Supply Association) and we are certified in bloodborne pathogen cleanup, mold remediation protocols, and OSHA workplace safety. Several of our team leads also hold Cleaning Management Institute (CMI) certifications for advanced cleaning techniques.

Question 13

Is Clean Fix Jax involved in the local community?

Accepted Answer

We are deeply committed to our Jacksonville community. We regularly participate in local charity events, sponsor youth sports teams, and offer discounted cleaning services to local non-profits. Each year, we donate cleaning services worth over $10,000 to organizations like the Jacksonville Humane Society and local homeless shelters.

Question 14

Do you have a referral program?

Accepted Answer

Yes! Our referral program rewards you with a $50 credit toward your next cleaning service for every new customer you refer who books a cleaning. There is no limit to the number of referrals you can make. Your friend also receives a 10% discount on their first service as a welcome bonus.

Question 15

Are your cleaning services accessible for people with disabilities?

Accepted Answer

We strive to make our services accessible to everyone. Our staff is trained to work around mobility aids and assistive devices, and we use fragrance-free and hypoallergenic products upon request. We also offer flexible scheduling to accommodate caregivers and can adjust our cleaning methods to meet specific accessibility needs.

Question 16

What languages does your team speak?

Accepted Answer

Our team primarily speaks English and Spanish, allowing us to serve a diverse clientele across Northeast Florida. We also have several team members who speak Haitian Creole and Portuguese. If you need service in another language, please let us know and we will do our best to accommodate you.

Question 17

Can I book my cleaning service online?

Accepted Answer

Yes, you can book any of our cleaning services directly through our website. Our online booking system lets you select your service type, preferred date and time, and any special requests. You will receive an instant confirmation email with all the details. You can also call 30545785955 to book by phone.

Question 18

Do you offer a customer portal or account management?

Accepted Answer

Yes, we provide a customer portal where you can view your service history, upcoming appointments, invoices, and payment records. You can also reschedule appointments, update your preferences, and communicate with our team directly through the portal. Access is free with any active service agreement.

Question 19

What does your satisfaction guarantee cover?

Accepted Answer

Our satisfaction guarantee covers all aspects of the cleaning service we perform. If any area does not meet your expectations, contact us within 24 hours of your service and we will send a team to re-clean that area at no charge. This guarantee applies to both one-time and recurring services with no fine print or exclusions.

Question 20

Do you offer any warranty on your work?

Accepted Answer

Yes, in addition to our 24-hour satisfaction guarantee, we warranty our work for 7 days on deep cleaning and specialized services. If you notice any issues related to the quality of our cleaning within that period, we will address them at no additional cost. This warranty is included with every service we provide.

Question 21

Do you perform background checks on your employees?

Accepted Answer

Every Clean Fix Jax employee undergoes a comprehensive background check before hiring, including criminal history, driving record, and reference verification. We also conduct annual re-checks to maintain our high security standards. Your safety and peace of mind are paramount to us.

Question 22

How are your cleaning staff trained?

Accepted Answer

All new hires complete a 40-hour training program that covers cleaning techniques, product safety, equipment operation, and customer service. This includes both classroom instruction and hands-on training alongside experienced team leads. We also hold monthly continuing education sessions to keep our team updated on the latest cleaning methods and safety protocols.

Question 23

Do your cleaners wear uniforms?

Accepted Answer

Yes, all Clean Fix Jax employees wear branded uniforms featuring our company logo and colors. This makes our team easily identifiable on your property and ensures a professional appearance. Uniforms are cleaned and maintained daily to uphold our hygiene and presentation standards.

Question 24

Are your company vehicles branded?

Accepted Answer

Yes, our fleet of cleaning vehicles is clearly branded with the Clean Fix Jax logo, phone number, and website. Our vehicles are clean, well-maintained, and equipped with GPS tracking. The branding helps you identify our team when they arrive at your property and provides additional peace of mind.

Question 25

Do you use GPS tracking for your cleaning teams?

Accepted Answer

Yes, all our service vehicles are equipped with GPS tracking for safety and efficiency. This allows us to provide accurate arrival time estimates, verify team attendance at job sites, and optimize routes for on-time service. GPS tracking also ensures accountability and transparency for our clients.

Question 26

What green initiatives does Clean Fix Jax practice?

Accepted Answer

We are committed to environmentally responsible cleaning. We use EPA-approved, biodegradable products, microfiber cloths that reduce waste, and HEPA-filter vacuums that trap fine particles. We also practice water conservation, recycle our containers, and have reduced our paper usage by 70% through digital invoicing and scheduling.

Question 27

Does Clean Fix Jax do charity or volunteer work?

Accepted Answer

Yes, community service is a core value at Clean Fix Jax. Each year we donate cleaning services to Habitat for Humanity, provide free deep cleans for cancer patients through a partnership with Cleaning for a Reason, and volunteer at local food banks. Our employees also receive two paid volunteer days per year.

Question 28

What are your business hours?

Accepted Answer

Our regular business hours are Monday through Saturday, 7:00 AM to 7:00 PM, and Sunday 9:00 AM to 5:00 PM. Our office staff is available during these hours to take calls, answer questions, and schedule appointments. Cleaning services are typically performed between 8:00 AM and 6:00 PM.

Question 29

Do you offer emergency cleaning services?

Accepted Answer

Yes, Clean Fix Jax offers 24/7 emergency cleaning services for situations like water damage, sewage backups, trauma scenes, and other urgent needs. Our emergency response team can typically be on-site within 2 hours of your call. Emergency service rates apply, and you can reach us at 30545785955 anytime.

Question 30

Can I get same-day cleaning service?

Accepted Answer

Same-day service is available based on crew availability, and we accommodate same-day requests whenever possible. We recommend calling before 10:00 AM for the best chance of securing a same-day appointment. Same-day service may carry a small rush fee of $25-$50 depending on the service type and time of day.

Question 31

Do you offer seasonal cleaning services?

Accepted Answer

Yes, we offer specialized seasonal cleaning packages including spring deep cleaning, fall preparation cleaning, and holiday cleaning services. Our seasonal packages are designed to address the unique cleaning challenges each season brings to Northeast Florida, from pollen removal in spring to hurricane prep in fall.

Question 32

Do you offer service agreements or contracts?

Accepted Answer

We offer flexible service agreements for both residential and commercial clients. Residential clients can choose from month-to-month agreements with no long-term commitment, while commercial clients can opt for annual agreements with locked-in pricing and priority scheduling. All agreements include our satisfaction guarantee.

Question 33

Do you offer month-to-month cleaning plans?

Accepted Answer

Yes, our residential cleaning plans are available on a month-to-month basis with no long-term contract required. You can change your service frequency, pause, or cancel at any time with just 48 hours' notice. This flexibility ensures you only pay for the cleaning services you need, when you need them.

Question 34

What contract options are available for businesses?

Accepted Answer

For commercial clients, we offer 6-month and 12-month service agreements with discounted rates and guaranteed pricing. Longer agreements include additional benefits like priority scheduling, dedicated crew assignments, and quarterly deep cleaning add-ons at no extra charge. All contracts include our full satisfaction guarantee.

Question 35

Do you offer corporate accounts?

Accepted Answer

Yes, we offer corporate accounts for businesses with multiple locations or ongoing cleaning needs. Corporate accounts receive consolidated monthly billing, a dedicated account manager, volume-based pricing, and priority service scheduling. Contact us at info@cleanfixjax.com to discuss your corporate cleaning needs.

Question 36

What is the difference between your residential and commercial cleaning?

Accepted Answer

Residential cleaning focuses on homes, apartments, and condos with services tailored to living spaces like kitchens, bathrooms, and bedrooms. Commercial cleaning targets offices, retail stores, restaurants, and industrial spaces with services like floor maintenance, restroom sanitation, and day porter services. Both follow our strict quality standards but use different equipment and protocols.

Question 37

Do you offer free consultations?

Accepted Answer

Yes, Clean Fix Jax offers free on-site consultations for both residential and commercial cleaning services. During the consultation, we assess your space, discuss your cleaning needs and preferences, and provide a detailed, no-obligation quote. You can schedule a consultation by calling 30545785955 or emailing info@cleanfixjax.com.

Question 38

What makes Clean Fix Jax different from other cleaning companies?

Accepted Answer

Clean Fix Jax stands out with our 15+ years of local experience, 100% satisfaction guarantee, eco-friendly product commitment, fully vetted and trained staff, and transparent pricing with no hidden fees. We are locally owned and invested in the Jacksonville community, and our 50-point quality checklist ensures consistent, thorough results every time.

Question 39

How are your online reviews?

Accepted Answer

We maintain an average rating of 4.9 out of 5 stars across Google, Yelp, and Facebook with over 500 reviews. Our customers consistently praise our attention to detail, reliability, and friendly staff. We actively monitor and respond to all reviews to maintain our high standards and address any feedback promptly.

Question 40

Can I read testimonials from your clients?

Accepted Answer

Absolutely. We feature client testimonials on our website and social media pages. We can also provide references upon request for both residential and commercial services. Many of our clients have been with us for over 5 years, which speaks to the quality and consistency of our cleaning services.

Question 41

Has Clean Fix Jax won any awards?

Accepted Answer

Yes, we have been recognized as the Best Cleaning Service in Jacksonville by Void Magazine (2022 and 2023), received the Super Service Award from Angie's List (now Angi), and were named a Top 3 Cleaning Company by ThreeBestRated for Jacksonville. These awards reflect our commitment to excellence in every job we perform.

Question 42

What professional associations does Clean Fix Jax belong to?

Accepted Answer

We are proud members of the ISSA (International Sanitary Supply Association), the Association of Residential Cleaning Services International (ARCSI), and the Jacksonville Chamber of Commerce. These memberships keep us connected to industry best practices and continuing education opportunities.

Question 43

Is Clean Fix Jax bonded?

Accepted Answer

Yes, Clean Fix Jax carries a surety bond that provides additional financial protection for our clients. Our bond covers against employee dishonesty and property loss, giving you extra peace of mind when our team is working in your home or business. We are happy to provide a copy of our bond certificate upon request.

Question 44

Do you carry workers' compensation insurance?

Accepted Answer

Yes, we carry full workers' compensation insurance for all our employees. This means if a cleaner is injured while working on your property, our insurance covers their medical expenses and lost wages — not your homeowners or business liability policy. This is an important protection that not all cleaning companies provide.

Question 45

What are your liability insurance limits?

Accepted Answer

Clean Fix Jax carries $1 million per occurrence and $2 million aggregate in general liability insurance. This is well above the industry standard and provides robust protection for our clients in the unlikely event of property damage or injury. Certificates of insurance are available upon request for commercial clients.

Question 46

Are there any services you do not offer?

Accepted Answer

While we offer over 44 cleaning services, we do not perform pest control, HVAC repair, plumbing, or electrical work. We also do not handle hazardous material removal (such as asbestos or lead paint abatement) unless through a specialized partner. For services outside our scope, we can recommend trusted local professionals.

Question 47

Is there an age requirement for the property to qualify for service?

Accepted Answer

No, we clean properties of any age, from brand-new construction to historic Jacksonville homes. We adjust our cleaning methods and products based on the age and condition of surfaces, ensuring safe and effective cleaning for older materials like original hardwood floors, vintage tile, and antique fixtures.

Question 48

What is your pet policy during cleaning?

Accepted Answer

We love pets and are comfortable working around them. For everyone's safety, we ask that aggressive or anxious pets be secured in a separate room during cleaning. Please let us know about any pets when booking so we can use pet-safe products and ensure our team is prepared. There is no extra charge for homes with pets.

Question 49

How do you handle keys and access to my property?

Accepted Answer

We offer several key handling options: you can provide a key that we keep in a secure, coded lockbox at our office, use a lockbox on your property, or grant smart lock access. All keys are logged in our secure tracking system and are never labeled with your address. We carry full bonding insurance for your protection.

Question 50

What communication methods do you offer?

Accepted Answer

You can reach Clean Fix Jax by phone at 30545785955, email at info@cleanfixjax.com, through our website chat, or via our customer portal messaging system. For recurring clients, we also offer text message notifications for appointment reminders, arrival updates, and service confirmations.

Question 51

Do you provide cleaning reports after each service?

Accepted Answer

Yes, after each cleaning service, our team completes a detailed service report noting all tasks performed, any issues identified, and areas requiring attention. Commercial clients receive weekly summary reports, and residential clients can view reports through our customer portal. This transparency keeps you informed about the care of your property.

Question 52

How does invoicing work?

Accepted Answer

Residential clients are invoiced at the time of service and can pay by credit card, check, or cash. Commercial clients receive monthly invoices with NET-15 or NET-30 payment terms depending on the agreement. All invoices include a detailed breakdown of services performed. We also offer auto-pay for hassle-free billing.

Question 53

Can you provide tax documents for cleaning expenses?

Accepted Answer

Yes, we provide year-end tax summary statements for all clients who need to document cleaning expenses for tax purposes. This is especially helpful for commercial clients, rental property owners, and home-based business owners. Statements are available by January 31st each year and can be accessed through our customer portal.

Question 54

Can I get a copy of your insurance certificate?

Accepted Answer

Absolutely. We provide certificates of insurance (COI) upon request for both residential and commercial clients. Commercial clients often need these for their records or property management requirements. Simply email info@cleanfixjax.com or call 30545785955 and we will send a current COI within one business day.

Question 55

How does your referral rewards program work?

Accepted Answer

When you refer a new customer to Clean Fix Jax and they complete their first cleaning, you receive a $50 credit on your next invoice. There is no limit on referrals — refer 10 friends and earn $500 in credits. The new customer also receives a 10% discount on their first service. Just make sure they mention your name when booking.

Question 56

Do you have a loyalty program for regular customers?

Accepted Answer

Yes, our Clean Fix Loyalty Program rewards long-term clients with escalating benefits. After 6 months of recurring service, you receive a free deep clean upgrade. After 12 months, you earn priority scheduling and a 5% discount on all services. After 24 months, you get a dedicated cleaning team and a 10% lifetime discount.

Question 57

Do you offer seasonal promotions?

Accepted Answer

Yes, we run seasonal promotions throughout the year including spring cleaning discounts (15% off deep cleans in March and April), back-to-school specials (August), and holiday preparation packages (November-December). Sign up for our email newsletter or follow us on social media to be notified of current promotions.

Question 58

Do you offer military discounts?

Accepted Answer

Yes, Clean Fix Jax is proud to offer a 10% discount on all cleaning services for active-duty military, veterans, and their immediate families. Simply mention your military affiliation when booking and show your military ID or DD-214 at the time of service. This is our way of saying thank you for your service.

Question 59

Do you offer senior citizen discounts?

Accepted Answer

Yes, we offer a 10% discount on all residential cleaning services for customers aged 65 and older. We understand that maintaining a clean home can become more challenging with age, and we are happy to make our services more accessible. Mention the senior discount when booking to apply it to your service.

Question 60

Do you offer gift certificates for cleaning services?

Accepted Answer

Yes, Clean Fix Jax offers gift certificates in any amount, making a perfect gift for new homeowners, new parents, or anyone who could use a break from cleaning. Gift certificates can be purchased online, by phone at 30545785955, or by emailing info@cleanfixjax.com. They never expire and can be applied toward any of our 44+ services.

Question 61

How much does house cleaning cost in Jacksonville?

Accepted Answer

Our standard house cleaning in Jacksonville starts at $120 for homes up to 1,500 square feet, with an average cost of $0.12-$0.18 per square foot. A typical 2,000 sq ft home costs approximately $180-$250 for a standard cleaning. Prices vary based on home condition, number of bathrooms, and specific requests. We provide free, no-obligation estimates for accurate pricing.

Question 62

How much does apartment cleaning cost?

Accepted Answer

Apartment cleaning services start at $90 for studios, $110-$140 for one-bedroom apartments, and $130-$180 for two-bedroom units. These prices cover our standard cleaning checklist including kitchen, bathroom, living areas, and bedrooms. Move-out deep cleans for apartments are priced separately, typically starting at $150.

Question 63

How much does condo cleaning cost?

Accepted Answer

Condo cleaning in Jacksonville starts at $130 for units under 1,200 square feet. Larger condos from 1,200-2,000 square feet typically range from $160-$250. Condo cleaning includes all standard residential tasks plus common area attention like entryways and balconies. Recurring condo cleaning clients receive bi-weekly discounts of 15%.

Question 64

How much does office cleaning cost?

Accepted Answer

Office cleaning starts at $0.08-$0.15 per square foot for standard service, with most small offices (under 5,000 sq ft) paying $150-$400 per visit. Larger offices and corporate spaces receive custom quotes based on scope, frequency, and special requirements. We offer free on-site assessments to provide accurate, competitive pricing for your office.

Frequently Asked Questions

General Questions

Pricing & Estimates

Scheduling & Appointments

Products & Safety

Residential Cleaning

Commercial Cleaning

Specialized Services

Move-In / Move-Out Cleaning

Post-Construction & Renovation

Service Areas & Locations

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