Privacy Policy
Last Updated: September 11, 2026. This policy outlines how Clean Fix Jax collects, uses, protects, and governs your personal information under Florida law and federal standards.
1Introduction & Scope
Clean Fix Jax ("we," "us," or "our") operates the website located at cleanfixjax.com and provides commercial and residential cleaning services throughout Jacksonville, Duval County, St. Johns County, Clay County, Nassau County, and Baker County, Florida.
We are committed to maintaining the trust of our customers by safeguarding their personal information. This Privacy Policy details our practices regarding information collection, processing, security, and your statutory rights under the Florida Information Protection Act (FIPA - Fla. Stat. § 501.171), the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), and applicable federal regulations established by the Federal Trade Commission (FTC).
2Information We Collect
We collect information directly from you when you request a quote, contact our team, or subscribe to communications:
Directly Provided Information
- Full Name: To identify you and create your customer profile.
- Email Address: To deliver service estimates, invoices, and updates.
- Phone Number: For quotes, dispatch coordination, and urgent updates.
- Property Details: Address, square footage, property type, and service requirements.
Automated & Technical Data
- Internet Protocol (IP) Address: Used strictly for rate limiting, bot protection, and security auditing.
- Browser & Device Metadata: User-agent strings to format pages responsively.
- Usage Analytics: Aggregated page views and navigation events collected via Google Analytics.
Note on Payment Data: Clean Fix Jax does not collect or store credit card numbers directly on this website. Payments are invoiced and processed securely through PCI-DSS compliant payment terminals or merchant gateways.
3How We Use Your Information
- Fulfilling Service Inquiries: Calculating accurate pricing, scheduling in-person or virtual estimates, and confirming cleaning appointments.
- Customer Support & Operations: Answering questions, managing customer feedback, and dispatching cleaning crews to your specified location.
- Transactional & Marketing Communications: Sending service confirmations and, where you have affirmatively subscribed, our cleaning tips and seasonal offers (fully compliant with the CAN-SPAM Act).
- Security & Fraud Prevention: Protecting our servers and customers from unauthorized access, automated abuse, and credential stuffing attacks.
4We Do Not Sell Your Personal Information
Our Plain-Language Guarantee: Clean Fix Jax does not sell, rent, lease, or monetize your personal information to data brokers, advertising networks, or third-party marketers for compensation. We only share information with trusted service providers (data processors) strictly necessary to run our website and deliver our cleaning services.
6Telephone & SMS Communications (TCPA / Florida § 501.059)
If you submit your phone number through our website, we may call or text you regarding your cleaning estimate.
Your Rights Under Telemarketing Rules: Providing a phone number for a quote does not obligate you to purchase services. We strictly abide by the Florida Telemarketing Act by only placing outreach between 8:00 AM and 8:00 PM local time. If you receive an SMS from us, you can reply STOP at any time to immediately cancel further messages, or HELP for assistance.
7Email Marketing & CAN-SPAM Compliance
All promotional emails sent by Clean Fix Jax adhere strictly to the federal CAN-SPAM Act:
- Clear identification that the message originates from Clean Fix Jax.
- Honest, non-deceptive subject lines reflecting the email's content.
- A verified business mailing address must be supplied by the business owner before publication.
- A functioning, one-click unsubscribe mechanism honored within 10 business days.
8Data Retention & Security Safeguards
We implement industry-standard physical, administrative, and technical safeguards—including TLS 1.3 encryption, bcrypt password hashing, and strict role-based access control—to prevent unauthorized access, alteration, or disclosure of personal data as required by FIPA (§ 501.171).
We retain contact submissions for up to 24 months for commercial follow-up and warranty verification, after which records are securely destroyed or anonymized. Server security logs are rotated every 180 days.
9Children's Privacy (COPPA)
Our website and cleaning services are directed exclusively to adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us immediately, and we will promptly delete the data from our records.
10Contact Us & Privacy Inquiries
If you have any questions, requests to review your information, or concerns about this policy, please reach out directly: