Terms of Service

1Agreement to Terms

By scheduling an appointment, requesting a quote via our Budget Estimator, or engaging Clean Fix Jax ("Company," "we," "our," "us") for professional cleaning services, you ("Client," "you") agree to be bound by these Terms of Service. The legal entity, jurisdiction, and registration details for the service provider must be confirmed by the business owner before publication. If you do not agree to these terms, please do not engage our services.

2Estimates, Scope of Work, Stripe Deposits & Balance Authorization

Quotes provided over the phone, via our online 60-Second Instant Budget Estimator, or via email are provisional estimates based upon standard property parameters and the square footage provided by the Client.

• Pre-Service Inspection: If upon arrival our team discovers that property conditions require significantly more intensive labor or materials (e.g., severe biohazards, excessive mold, unaddressed pet waste, heavy construction residue), we will notify the Client with a revised quote prior to commencement.
• Booking Deposit via Stripe: To confirm a scheduled service appointment, Client agrees to pay a booking deposit through our PCI-compliant payment processor (Stripe).
• Final Balance Authorization: By providing payment card details for the booking deposit, Client expressly authorizes Clean Fix Jax LLC to charge the remaining service balance to the same payment method upon substantial completion of the scheduled cleaning.
• Commercial Net Terms: Approved commercial accounts (B2B) may receive net-15 or net-30 day billing upon written credit agreement. Past due commercial balances accrue interest at 1.5% per month (or the maximum allowed by Florida law).
• Florida Sales Tax: In accordance with Florida Department of Revenue Rule 12A-1.0091, commercial janitorial and non-residential facility cleaning services in Florida are subject to state (6.0%) and applicable county discretionary surtax unless a valid Florida Annual Resale Certificate (Form DR-13) or Consumer's Certificate of Exemption (Form DR-14) is provided prior to invoicing.

324/48-Hour Satisfaction Guarantee & Exclusive Re-Clean Remedy

4Cancellation, Rescheduling & Lockout Policies

Our cleaning crews are scheduled in advance across Northeast Florida. We require advance notice to adjust crew dispatches:

• Notice Window: Cancellations or rescheduling requests must be submitted at least twenty-four (24) hours prior to your confirmed arrival window without penalty.
• Late Cancellation: Cancellations made less than 24 hours before the appointment result in forfeiture of the booking deposit to compensate assigned crew members.
• Lockout Policy: If our crew arrives and cannot access the property (e.g., deadbolt locked, gate code unavailable, lack of running water or electricity, unrestrained pets), a $50 administrative lockout fee applies.

5Property Access, Utilities & Safety

• Utilities Required: Clients must ensure working electricity and running hot and cold water are operational inside the facility or residence during service.
• Valuables & Heirlooms: Clients are required to secure cash, jewelry, fine art, firearms, and fragile heirlooms prior to our arrival. Our crews will avoid handling uncollected valuables.
• Pets: For the safety of your pets and our staff, please secure pets in a designated room or kennel during cleaning.

6Insurance, Bonding & Limitation of Liability

Clean Fix Jax LLC maintains comprehensive commercial general liability insurance and is bonded. In the unlikely event of accidental property damage caused by our crew, notify us within twenty-four (24) hours with photographic documentation.

TO THE MAXIMUM EXTENT PERMITTED UNDER FLORIDA LAW, IN NO EVENT SHALL CLEAN FIX JAX LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY CLEANING VISIT EXCEED THE TOTAL FEES ACTUALLY PAID BY CLIENT FOR THAT SPECIFIC SERVICE VISIT, OR $1,000.00 USD, WHICHEVER IS LESS.

7Telephone Call Recording Consent (Florida Stat. § 934.03)

8Binding Arbitration & Class Action Waiver (FAA / Florida)

Any dispute, controversy, or claim arising out of or relating to this Agreement or our cleaning services shall be resolved through final and binding individual arbitration administered in Jacksonville, Duval County, Florida under the Commercial Arbitration Rules of the American Arbitration Association (AAA). The Federal Arbitration Act governs the interpretation and enforcement of this section.

CLASS ACTION WAIVER: CLIENT AND COMPANY MUTUALLY AGREE THAT ALL CLAIMS MUST BE BROUGHT SOLELY IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.

9Communications & SMS Messaging Terms (TCPA & Florida Telemarketing Act)

When you provide your telephone number through our contact forms, quote requests, or phone inquiries, you provide express written consent to receive informational calls, SMS text messages, and appointment notifications from Clean Fix Jax relating to your cleaning inquiry, appointment confirmations, and service follow-ups.

• Voluntary Consent: Consent to receive promotional or informational SMS text messages is not a condition of purchasing any services from Clean Fix Jax.
• Message Frequency: Message frequency varies depending on your appointment scheduling, estimate requests, and service frequency. Standard message and data rates may apply.
• Opt-Out Instructions: You may opt out of receiving SMS text messages at any time by replying STOP to any message received from us, or by emailing info@cleanfixjax.com with your telephone number. After texting STOP, you will receive one confirmation message.
• Help Instructions: For assistance with text notifications, reply HELP to any message or contact our team directly at 30545785955.
• Carrier Liability: Mobile carriers and aggregators are not liable for delayed, misdirected, or undelivered messages.

10Contact & Formal Correspondence

For inquiries or notices concerning these terms, please contact: